Privacy policy

Last updated: November 3, 2026

This policy explains how Cvlinnova collects, uses, shares, and retains personal information when you visit , place an order, or contact us. It applies to information collected through the website and through email and phone communications with our customer service team.

Information we collect. When you place an order, we collect your name, shipping address, billing address, email address, phone number, order contents, and payment confirmation details. Full card numbers are entered into our payment processor’s system and are not stored on our servers; we receive a transaction identifier and the last four digits of the card, which we use for order verification and refund processing. When you browse the site, we collect IP address, browser type, pages viewed, and items placed in the cart. If you email us, we retain the content of the message and our reply for customer service records.

Why we use it. We use order information to process payment, fulfill shipments, handle returns and refunds, and communicate about your order. We use browsing and cart data to operate the website, diagnose technical issues, and understand which pages are used so we can improve the site. We do not use your order information for marketing emails unless you separately opt in to receive them, and opting in to marketing is not a condition of purchase.

Who receives it. We share information with the payment processor that handles your transaction, the carrier that delivers your package, and the email service that sends order confirmations and shipping notifications. These providers receive only the information necessary to perform their function and are not permitted to use it for their own marketing. We do not sell personal information. We do not share customer contact information with unrelated third parties for their own marketing purposes. We may disclose information if required by law, subpoena, or a lawful request from a government authority, or if necessary to protect the rights or safety of Cvlinnova, our customers, or the public.

Cookies and tracking. We use cookies and similar technologies to keep items in your cart, remember your preferences, and measure site usage. You can block or delete cookies through your browser settings; blocking essential cookies may prevent the cart and checkout from functioning correctly. We do not use cross-site behavioral advertising cookies on . If this changes, this policy will be updated and, where required, consent will be requested before non-essential cookies are set.

Your rights. Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, or request a copy of the information in a portable format. You may also have the right to object to certain processing or to withdraw consent where processing is based on consent. California residents have the right to know the categories of personal information collected, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. Cvlinnova does not sell personal information and does not share personal information for cross-context behavioral advertising. To exercise any of these rights, email info@cvlinnova.com with the subject line “Privacy Request.” We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request, and we will not discriminate against you for exercising a privacy right.

Data retention. Order records are retained for as long as needed to comply with tax and accounting obligations and to handle potential refunds or chargebacks. Customer service emails are retained for two years from the last communication. Browsing data is retained in aggregated form and is not linked to an identifiable individual after 14 months.

International visitors. Cvlinnova is based in the United States and processes information in the United States. If you access the site from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country. Where required, transfers are made under appropriate safeguards.

Children. The site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes. If we make a material change to how we handle personal information, we will update the “Last updated” date at the top of this page and, where required, provide additional notice.