Refund policy

Last updated: November 3, 2026

You may initiate a return within 30 days from the date of receipt, for any reason. The 30-day window is counted from the delivery date recorded by the carrier, not from the order date.

What this means in practice. The 30-day window is open regardless of whether the item has a defect. What can vary is the refund amount, and only in the specific situations described below. Return shipping is free, and we do not charge a restocking fee.

Condition of returned items. Items should be returned with their original packaging and any included accessories. If an item has been altered, damaged through misuse, or returned without essential components, we will review it after inspection and may issue a partial refund rather than a full one. In that case we will email you with the reason before processing, so you have the chance to respond. Items that arrive damaged or defective are not subject to any reduction; include a photograph with your return request so we can document the issue with the carrier.

How to start a return. Email info@cvlinnova.com with (1) the order number and the email address used at checkout, (2) the date the item was received, (3) a photograph of the item, and (4) a brief description of the reason for the return. We will reply with a prepaid return label and the return address: 3504 Marla Dr, Palmview, TX 78572, United States. Please do not send a return to any other address without written confirmation from us; we are not responsible for items sent to an address other than the one we provide in the return instructions.

Refund timing. Once the returned item is delivered to us, we inspect it and process the refund within 1–2 business days. The refund is issued to the original payment method. After we issue the refund, your bank or card issuer typically posts the credit within 7–10 business days; that posting period is controlled by your financial institution, not by Cvlinnova. We will email you when the refund has been issued, and you can reply to that email if the credit has not appeared within 10 business days.

Exchanges. We do not process direct exchanges. If you would like a different item, return the original item under this policy and place a new order.